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How can we help your company? If you need professional services, site surveys and maintenance for your critical infrastructure then call us, we will provide you with all of the options available and the service level that your company needs.

Professional services

Maintenance Contracts

Mojo-IT excel in the maintenance and support of legacy, current and emerging technologies in the following areas:

  • All manufactured mainstream desktop’s and monitors
  • All manufactured mainstream laptops
  • All manufactured mainstream Wintel servers
  • All manufactured mainstream Unix servers
  • All manufactured mainstream Networking devices and components
  • Out of warranty support of StorageTek and other mainstream storage devices.

Simply provide us with a list of the hardware that you would like covered and the service level that you require and we will tailor a support contract specifically for you. Mojo-IT & Cisco ® support services overview Support contracts Offered with engineering resource as an optional extra:

Cover options

  • 8 hours per day, 5 days per week,
  • next business day
  • 8 hours per day, 5 days per week,
  • 4 hour response
  • 24 hours per day, 7 days per week,
  • 4 hour response
  • CCO
  • Access to Cisco ® connection online web information service
  • Consulting tools, product news, updates and technical details
  • TAC access 24 hours per day for complex technical Issues
  • IOS software updates
  • Automatic updates on all minor and major IOS releases online

Mojo-IT support Same as Cisco ® SMARTnet with the addition of the following: Mojo-IT support contracts include:

  •  SLAs with guaranteed fix times
  • On site troubleshooting services for complex network software issues
  • Access to C.C.I.E’s
  • Performance guarantees
  • Company Name handle all logistics
  • Company Name assign dedicated account manager

Mojo-IT additional options:

  • Flexible cover options
  • CCO
  • IOS software updates
  • Mojo-IT to handle any network changes
  • Maintenance of other vendor’s equipment
  • Cisco® approved support process
  • Regular customer satisfaction surveys
  • Customer review process

Project management

Many IT projects can be difficult to design, implement,and manage due to their complex configuration. Mojo-IT’s Advanced Technology experts have many years experience behind them, coupled with access to a vast knowledge pool of technical information. Their main focus is to ensure that you are presented with workable solutions that not only fit the technology brief but cause minimum impact on your business.

All our Advanced Technology specialists are skilled project managers trained across a wide range of vendor products and technologies. Working closely with you, all project managers take full control of projects they are tasked with, from original planning and briefing sessions to the successful delivery of all project objectives.

Our project managers all retain the necessary certifications expected when delivering such complex and diverse deployments. The team’s credentials house a number of pre-requisites such as ITIL, PRINCE2™, MSP, CCIE and VSP, all of which are recognised across all the vertical markets whether private or public sector.

Technical consultancy

Mojo-IT’s IT consultants are at hand to assist those who require support in a specific area of their IT infrastructure. Based your needs, we work closely with you to define a clear, practical strategy that answers the needs of your business through the efficient deployment of technology. Because all our technical consultants have many years experience across a wide range of vendor products and technologies we have the resource available to respond to a variety of networking scenarios. We also deploy a Network Lifecycle PPDIOO methodology (Plan, Prepare, Design, Implement, Operate, Optimise). We believe that IT should drive your business forward or create competitive advantage. Through use of cutting-edge technologies we will provide you with scalable IT solutions that will maintain and progress your business functions

IT Implementation Services

For many years, Mojo-IT has delivered thousands of successful IT system implementations and upgrades across the UK, Ireland and mainland Europe. All the way through any implementation project we ensure that your needs come first and we are there to add value and support you where required. Our main focus is always on the overall objectives of the project that were initially set out.